Staff Service Centre

Staff Service Centre

The Staff Service Centre supports you with your finance, human resources and information technology related questions and issues. Team members provide expertise for matters including talent acquisition, immigration, payroll, travel expenses, payments, commercial and student receivables, computer and software issues and much more.

Speak to an advisor

 

Recommended for urgent or time sensitive requests.

Call the Staff Service Centre to connect with an advisor at our finance, IT or HR service desks.

Phone 780-492-8000

Availability

IT Service Desk

7:30 a.m. - 6 p.m.
Closed weekends and statutory holidays

HR/Finance Service Desk

Fall/Winter: 8:30 a.m. to 4:30 p.m.
Spring/Summer: 8 a.m. to 4 p.m.

Average wait time

< 1 minute
If the wait is longer, you can request a callback right from the phone queue and keep your place in line.

Submit a request, inquiry or form

 

Inquiries are answered in the order that they are received.

Use the U of A Service Portal to submit forms, service requests, and general inquiries and to view existing tickets or solution articles.

Access the service portal

Create a portal account

If you have a Campus Computing ID (CCID)
  1. Select access the service portal.
  2. If prompted, select Sign in with CCID to log in.
  3. Once logged in, you’ll see a bell icon and your first initial in the top-right corner of the portal.
  4. View additional instructions, including submitting and monitoring your tickets.
If you do not have a Campus Computing ID (CCID)
  1. Select create a portal account to register with an alternate email. Follow this help guide.
  2. Once registered, log into the service portal.

Average wait time

General inquiries: 2 hours

Already submitted a request?
View updates on your active tickets (login required)

Need an instant answer?
View solution articles in the service portal for answers to common inquiries. Log in with your CCID to access all articles.

Live Chat

 

Chat with our virtual assistant, Vera, about your finance, HR or IT inquiries. If Vera can't answer your question, you'll be able to connect directly with an advisor or submit a ticket after hours.

Please note that personal or privileged information cannot be provided over chat. If you need support with your CCID, or information specific to you, it's best to give us a call.

Start chatting

Availability

Vera Virtual Assistant:

24/7

Advisor:

9 a.m.– 4 p.m.
Closed weekends and statutory holidays

Average wait time

2 minutes

Stay in touch

 

Share your feedback

Your feedback is vital to our commitment to continuous improvement. You can submit feedback here or in the follow up email after your ticket closes. All feedback is shared with the service teams inside Shared Services to identify initiatives, improve resources/processes/webpages in order to improve client experience.

Emergency and Crisis Support

Dial 911 for police, fire and medical emergencies with immediate threat to the safety of yourself, others or property.

Our fundamental commitment to accessibility and inclusivity

At the University of Alberta, we are dedicated to achieving a more diverse, equitable, accessible, and inclusive environment for all who learn, live, and work within our community — an environment characterized by a fundamental shared commitment to respectful engagement and human dignity. We value the student experience and academic freedom, and welcome and support a diversity of perspectives.