Frequently Asked Questions about the University Health Centre
On this page:
General information
- Can I still drop in to see a physician at the UHC?
- No. The University Health Centre transitioned from drop-in visits to same-day appointments. These appointments are available daily through our website. Book a same-day appointment »
- Can I book an appointment with my family physician at the UHC?
- Yes. We recommend booking online or calling our office at 780-492-2612 to schedule an appointment. Book an appointment with your family physician »
- Do you offer virtual appointments or phone calls for prescription refills?
- No. We do not offer phone or virtual appointments for prescription refills. Please book an appointment to follow up with your doctor or speak to your pharmacist about your prescription refill.
- I’m a staff member. Can my family members come to the UHC?
- No, unfortunately, we are unable to accommodate family members of staff.
- Are my parents going to know I came to the UHC?
- No. Your medical information is completely confidential. We do not share any medical information with anyone, even if they call and state they are related to you. You need to provide express written consent before we share any information with anyone. Learn more about patient confidentiality »
Insurance information
- How does health care coverage work?
- Health care coverage serves as proof of eligibility for an individual to receive publicly-funded health services. Without valid health care coverage, individuals may be required to pay for health services beforehand. It is a good idea to carry your health insurance card with you at all times. Learn more about health care coverage »
- I don’t have healthcare. Can I still come to see a physician?
- Yes, however, you will need to pay out of pocket for your visits and you will be charged when you register at reception.
- How do I access my student health insurance?
- We are completely separate from the student health insurance. Please consult:
Services
- Can I get vaccinations or immunizations at the UHC?
- Yes. We offer immunizations for health science students as well as other immunizations such as Gardasil/HPV-9. If a child is due for their routine immunizations, then you should contact Public Health to schedule those. We do not offer those immunizations at the UHC.
- How do I start the process of completing my Health Faculty Immunization Clearance Form?
- Gather all of your immunization records from infancy to present. Once you have done that, call the UHC at 780-492-2612 to schedule your appointment with the nurses. Learn more about Health Faculty Immunizations »
- Do you offer PrEP?
- Yes. We have a number of physicians at the UHC who prescribe PrEP. We strive to ensure at least one physician is available every day to prescribe PrEP.
- Can I get a doctor's note from the University Health Centre for missed exams and term work?
- Sometimes unexpected illnesses happen and we have to miss something important like a final exam or term work. If you miss a final exam or term work, here's what you need to know.
Forms + documents
- Can I get my Verification of Disability (VoD) form completed for accommodations at the UHC?
- Yes. We can complete that form. It is always recommended that you visit your family physician if possible, as they will be familiar with your medical history. If that is not possible, or you do not have a family physician, a doctor at the UHC can still complete the form. Please be advised that it may take more than one visit to complete it. There is a $85 fee for completing the form.
- Can I get a doctor to complete a medical form for me?
- Yes. You can book a same-day appointment or book an appointment with your family physician to complete the form. Your physician will need to speak to you in person to fill out the form. Some forms may be associated with fees.
- How do I get a copy of my medical records?
- In order for records to be released, we require a letter of consent from the patient that includes their name, birth date, Alberta Health Care number, contact information, the nature of the request and their signature. This can be sent to the University Health Center by mail (2-200 Students' Union Building, University of Alberta, Edmonton, AB, T6G 2J7) or by fax (780-248-1193). There is a fee of $25 for the first 20 pages and $0.25 per each additional page. You will be contacted for payment information before any records are sent. Learn more about requesting your medical records »