Get help with accessing Library resources & services

Questions about the Library? Ask us! Library staff are available to help with your research, accessing e-resources and print materials, specialized equipment and technology. Connect with us online by live chat, email or in-person at any of the service desks at our library locations. This service ensures timely, accessible, and personalized help to support academic success and effective use of library resources.

Service Offerings

  • Getting started on your research
  • Searching for information on your research or assignment topic
  • Finding a specific book or article
  • Basic information about library services and policies
  • Help with borrowing,returns and other library account inquiries
  • Connecting you to other library services, including study spaces and course materials

How to Access

  1. Choose an Ask Us support option (email, live chat, phone or in-person).
  2. Submit your question or request.
  3. Provide relevant details (e.g. research topic or information need).
  4. Receive assistance or follow-up from library staff.

Location
Hours of Operation
Available during library operating hours at each location.

Cost

No charge for service

Contact

Ask Us

Audience: Undergraduate students, Graduate students, Instructors, Researchers

Home Campus: All

Delivery format: In-Person: North Campus, In-Person: Augustana Campus, In-Person: Campus Saint-Jean, Virtual/Phone Meeting, Email/Ticket/Form, Live Chat/Chatbot

Access: Drop-In/Walk-In, By Appointment, Access anytime

Service Provider: U of A Library

Language: English, French