One-At-A-Time Therapy Terms

Before requesting an OAATT appointment, please confirm you have read and understood the following Counselling & Clinical Services (CCS) policies:

• Cancellation Fees: Once I submit an appointment request, I agree to CCS' cancellation policy. If I need to cancel an appointment I will inform CCS by email or phone at least 24 hours ahead. Failing to do so, or missing an appointment without notifying CCS, will result in a $20 fee that must be paid before you can rebook. A $50 fee is assessed for your third, and all subsequent, late-cancelled or missed appointments. We reserve the right to not book future services for students who late-cancel or no-show 3 or more times.
• Appointment Review: All appointment requests are reviewed by the administrative team. My request may not be approved if 1) I am already accessing Short Term or Group Therapy at CCS, or 2) it has been less than 2 weeks since my last appointment at CCS.
• Pre-Session Forms: An essential aspect of the OAATT service is the Pre-Session Forms, which are to be completed 1 hour prior to my session. These forms will be sent by the administrative team following review and approval of my appointment. Not completing the forms in advance may impact what I am able to get out of the session (e.g., having less session time) and may lead to my appointment being canceled. If I am struggling to complete the paperwork, I will call the office for guidance. If needed, I can come to my session early to complete the paperwork.

If you have any questions about the above policies, please visit us at SUB 2-703 or call us at 780-492-6248.

I have read, understood, and consent to the above policies and would like to proceed with booking an appointment